Shipping policy

 

Shipping Information

Orders are processed and prepared for shipment within 2-4 business days of receiving your order. Once placed, orders cannot be canceled. If there is an invalid address or wrong address inputted associated with the order we will refund the order less the shipping fee. If the USPS tracking says the package was delivered and you did not receive your order we do not resend the order you must place another one.  

 

Domestic

All items are carefully packed and shipped via USPS First Class or Priority Mail with tracking. Delivery usually occurs in 3-10 business days from shipping. Holiday time shipping may cause delays of up to an extra 14 days of transit time. We will do our best to get orders to you and your loved ones in time but cannot refund orders if they do not arrive in time!

International

Items are shipped via USPS First-Class Package International. Delivery usually occurs 1-3 weeks from shipment; it does not include delays due to customs. The customer is responsible for all international duties and fees in the home country. There are no non-defect-related returns for international orders, warranty still applies. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting your local post office.

 

Holiday Shipping

Please note our holiday shopping policy: Orders after December 15th can't guarantee pre-holiday delivery due to increased demand and potential delays. Order early to ensure timely delivery. Despite challenges, we're committed to exceptional service. Thanks for your understanding. Wishing you a joyous holiday season from all of us at Caddy Splash.