I ordered a caddy splash brush back in April or May, and after one use the button on the brush broke, making it completely unusable.
I reached out to the Caddy Splash team and they said they were working on a new model and would send me a replacement.
It took a little bit of time but they went above and beyond by sending me a towel, tees, and a groove cleaner in addition to the brush. This is exceptional customer service and this is how you win a customer for life.
Other brands should take note.
Thanks again Caddy Splash.